Troubleshooting OTP and SMS Reception Issues

Created by Luke Abrahams, Modified on Wed, 27 Mar, 2024 at 3:22 PM by Luke Abrahams

22 February 2024


Why am I not receiving SMS messages?

  • Ensure that your phone has a strong network coverage.

  • Check if your mobile number is not in roaming.

  • Ensure that your phone's memory capacity is not full, which can block incoming SMS.

  • Restart your phone to refresh the network connection.



How do I refresh my network connection by restarting my phone?

  • Keep your phone off for at least 10 minutes before turning it back on to reset the network connection.



What should I do if unwanted SMS messages are blocking my phone's memory?

  • Delete unwanted SMS messages to free up phone memory capacity.



How can I check if any applications or settings are filtering out messages?

  • Check for any phone applications or settings that may filter out messages.

  • Try swapping your SIM card to another phone and retest SMS reception.



What settings should I check on my iPhone to ensure SMS reception?

  • Disable the "Filter Unknown Senders" option in the "Settings" > "Messages" menu.

  • Ensure that the "Do Not Disturb" function is not active in the "Settings" > "Do Not Disturb" menu.

  • If "Manual" is marked, unmark it to deactivate the function.

  • Remove any third-party apps that could potentially filter out SMS messages.

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